Roobets uses multiple layers of protection to keep your personal information and funds secure.
Data Security: The site uses 256-bit SSL/TLS encryption — the same standard used by banking websites. Your name, mobile number, email, and payment details are fully encrypted in transit, making them unreadable to anyone who might intercept them. Passwords are never stored in plain text; they are kept using bcrypt hashing, which is practically impossible to reverse.
Financial Security: Member balances are held separately from the company's operating funds — this is a condition of Roobets' licensing. Your deposited funds are protected regardless of circumstances.
Privacy Policy: Your personal information is never sold to third parties. Data collected for KYC verification is used solely for that purpose. For more details, Privacy Policy Visit the page.
Roobets offers Bangladeshi members three main ways to get in touch:
- Live Chat: Click the chat icon at the bottom-right of any page on the site to instantly connect with a Bangla-speaking support agent. Average response time for common issues is under two minutes.
- Email: Email us at support@roobets.top. Email is best for complex issues or when you need to send documents. You can typically expect a reply within 12–24 hours.
- Help Center (FAQ): This page covers many common questions — you may find your answer here without needing to contact support.
Support Hours: Live chat is available 24/7, seven days a week. Responses may take slightly longer between 10 PM and 6 AM Bangladesh time, but the team is always on.
Keep your registered mobile number or email on hand when contacting support — it speeds up the identity verification process.
Minimum deposit amount at Roobets ৳200 (two hundred taka) — one of the lowest minimums in the Bangladesh market. That means you can start betting without keeping a large balance.
Payment Methods & Limits:
- bKash: Minimum ৳200, maximum ৳50,000 per transaction. Funds are typically credited to your balance within 5 minutes.
- Nagad: Minimum ৳200, maximum ৳50,000. Equally instant.
- Bank Transfer: Minimum ৳1,000. Processing time is typically 1–4 hours.
- Crypto (USDT): Minimum $5 equivalent. Instant once the network confirms.
Roobets charges no additional fees on deposits — your full amount goes straight to your balance. However, the payment gateway itself may apply a small fee; that is governed by their own policy.
Roobets regularly hosts sports and casino tournaments open to all registered members.
How to participate: While a tournament is active, placing bets on the specified markets or games automatically adds you to the leaderboard — no separate registration needed. Some premium tournaments may require an opt-in, however.
Points count: Each tournament has its own points system. Points are generally awarded based on bet size, odds, and win rate. In sports tournaments, bets typically need minimum odds of 1.5 to count toward points.
Prize: Top players on the leaderboard win cash prizes, bonus credits, or free bets. The full prize breakdown is clearly listed on the tournament page. Rewards are credited to your account within 48 hours of the tournament ending.
To view ongoing tournaments Promotions Visit the page.
With two-step verification enabled, no one can access your account with just your password — an OTP to your mobile is required every time. It's an extra layer of security.
Steps to enable:
- Log in to Roobets and click the profile icon at the top of the page.
- Go to the "Security Settings" option.
- Toggle the switch under the "Two-Step Verification" section.
- A verification code will be sent to your registered mobile number — enter the code to confirm.
- From that point on, every login from a new device or browser will require a one-time OTP sent to your mobile.
Important: To keep this feature active, your mobile number must remain in use at all times. If you need to change it, contact support first — otherwise you may be locked out of your account.
Use the "Trust this device" option on familiar devices to skip the OTP each time.
There are two main places to find all of Roobets' active and upcoming promotions:
- Promotions Page: Here you'll find a full list of all currently active offers — welcome bonus, reload bonus, cashback, free bets, and special event promotions.
- Latest Promotions Page: The most recent and limited-time offers are listed separately here.
Update Schedule: Roobets adds at least one new promotion every week. During major cricket or football tournaments, special offers often go live on a daily basis.
To receive notifications: Turn on "Promotion Notifications" in your account settings to receive alerts about new offers directly to your mobile or email — no need to check the page every day.
Each offer's validity period, wagering requirements, and maximum bonus limit are all listed on the promotions page.
When a match is cancelled or abandoned mid-way, Roobets follows international settlement rules — the following policies generally apply:
If cancelled before the match starts: The bet is automatically voided and the full stake is returned to your balance. This typically reflects within 24 hours.
If a match is suspended after it starts:
- If the required minimum play (e.g., a minimum number of overs in cricket) is not completed, your entire bet will be refunded.
- If a specific portion of the match is completed and a result can be determined, settlement may be based on the outcome up to that point.
- For cricket matches affected by rain or poor light, if the result is determined via the D/L method, bets are settled according to that official result.
Settlement Timeframe: Once a match cancellation decision is made, bets are typically settled or refunded within 12–48 hours. If exceptional circumstances cause a delay, support will notify you.
For any questions about a settlement, contact support with your bet ID.